What do I have to consider when returning equipment for repair?

Equipment returned to Eppendorf for service or any other reason needs to be decontaminated first. Please fill out the Decontamination Form that you will find in the “Service & Support” section of the Eppendorf website and attach it to the package. Equipment which was sent without the completely filled form cannot be handled. This form must also be completed before any on-site service, whether covered under warranty or not, can commence.

What does your warranty cover?

Eppendorf issues a warranty of one year from the day of delivery on its products in accordance with our terms and conditions. Excluded are consumables such as cables, tubing, glassware, and sensors as well as used material.

What is the definition of a standard liter?

All DASGIP and DASbox systems use the US standard liter which is defined at 0°C (273.15 K) and 1013.25 hPa.

How many mass flow sensors are available when gassing with DASGIP modules?

DASGIP gas supply and gas mixing modules allow for several gassing strategies: While the MX4/4 provides mass flow-controlled gas blending for four bioreactors with up to four inlet gases (Air, CO2, O2, N2), the MX4/1 provides four mass flow-controlled gases to one output. The DASGIP MF4 gassing module features one mass flow controller per inlet but delivers the four gasses separately to four gas outlets without mixing. With this choice of DASGIP gassing devices Eppendorf offers high precision and customized gassing solutions for various applications. These cover a broad range of continuous gas flow rates from 0.1 - 1200 sL/h is served.